Support Center

            Zoom - I am experiencing poor Video/Audio quality... why?

            There are several factors that contribute to the quality of Video and Audio when using Zoom:
            • Bandwidth of the wireless network connected to the Tablet/Kubi
            • Bandwidth of the remote participant connecting to the Kubi
            • Quality of connection between the remote participant and the Kubi

            In attempting to find out where the bottleneck may reside, it is important to try these steps:

            For the device paired with the Kubi:

            • Completely turn off and turn on the tablet.
            • Visit http://www.speedtest.net/ and test the speed of your internet connection.  If you see at least 3.0 mbps on the test, you should be experiencing good quality A/V.  If less, your performance may be degraded.
            • Review the Zoom System Requirements.  Typically meetings require 1-2 mbps for high quality sessions.
            • Even if speeds are high, other factors such as internet sharing or streaming services (YouTube, Netflix, other video conferencing software, etc.) running in parallel on the same network can degrade performance.  DSL is especially subject to degraded performance because of its limited bandwidth.

            For the computer or tablet remotely connecting to the Kubi:

            • Completely turn off and turn on the tablet.
            • Visit http://www.speedtest.net/ and test the speed of your internet connection.  If you see at least 3.0 mbps on the test, you should be experiencing good quality A/V.  If less, your performance may be degraded.
            • Review the Zoom System Requirements.  Typically meetings require 1-2 mbps for high quality sessions.
            • Even if speeds are high, other factors such as internet sharing or streaming services (YouTube, Netflix, other video conferencing software, etc.) running in parallel on the same network can degrade performance.  DSL is especially subject to degraded performance because of its limited bandwidth.

            If you have made sure that both remote and Kubi networks have good-quality connections and are still experiencing a loss of Video or Audio quality, please contact us by submitting a ticket so that we may further assist you.

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